Refund Policy

At Pawsnaps, we understand the excitement and anticipation that comes with receiving a customized product featuring your beloved pet. Our commitment is to provide you with exceptional quality and craftsmanship. Due to the personalized nature of our products, we typically cannot offer refunds unless the item is damaged, hasn't arrived, or is exchangeable in the case of a size discrepancy. Damaged or Defective Products: In the unfortunate event that your item arrives damaged or defective, we are here to make it right. Please contact our customer support team at within 7 days of receiving your order. We may require photos or additional information to assess the issue and guide you through the return or exchange process. Non-Arrival of Products: If your product has not arrived within the specified delivery time frame, please reach out to us promptly. We'll investigate the matter and, if necessary, initiate a reshipment or process a refund. Size Exchange: We understand that sizing can be tricky. If you've received your item and the size isn't quite right, contact us within 15 days of receiving your order. We'll guide you through the process of exchanging the item for the correct size. Cancellations: As our products are made-to-order, cancellations are generally not possible once the customization process has begun. If you need to cancel an order, please reach out to us as soon as possible, and we'll do our best to assist you. Contact Us: For any concerns or inquiries regarding refunds, exchanges, or damaged products, please don't hesitate to contact our customer support team at Your satisfaction is our priority, and we are here to ensure your experience with Pawsnaps is nothing short of delightful.